What Customers Ask Us the Most: Straight Answers from the Pando Sales Team
If you’ve ever been responsible for wireless infrastructure, whether it’s public safety distributed antenna system (DAS), commercial cellular coverage, or keeping remote devices online, you know the questions come fast:
- Is this compliant?
- Who monitors this after install?
- How do we know it’s working before it fails?
At Pando, we hear these types of questions every day from IT teams, facilities managers, RF engineers, and even C-suite leaders. And we get it, DAS and infrastructure monitoring aren’t always straightforward.
So we asked our sales team to share the top questions they hear most often, along with honest answers to help you get clarity on what we do, how we do it, and whether we’re the right partner for you.
❓ 1. So… what exactly does Pando do?
Our Answer:
Pando designs, deploys, and monitors wireless infrastructure.
On one side of the house, we’re a turnkey DAS integrator, handling everything from RF design to commissioning and carrier coordination. On the other side, we offer PAR™, our monitoring platform built to oversee the health and performance of critical infrastructure like DAS, BDAs, routers, and repeaters.
What makes us unique is that we bridge the gap between system deployment and long-term reliability. Whether we built your system or not, we can monitor it and keep it running.
❓ 2. We already have a DAS installed. Can you still help?
Our Answer:
Yes. Even if we didn’t install your system, we can monitor and support it remotely, helping you prevent outages, stay compliant, and respond faster when something goes wrong.
In fact, many of our customers come to us after their system is live but realize they need better visibility, remote access, or compliance support. That’s where our PAR™ platform and NOC services step in.
❓ 3. Is Pando just for big enterprise deployments?
Our Answer:
Not at all. Big and small. We work with:
- Small healthcare facilities with a single BDA
- Large stadiums with complex DAS networks
- System integrators who need a reliable monitoring partner
- Public entities like jails, airports, and hospitals
Whether it’s 1 remote or 100, we tailor our solutions to the size and complexity of your infrastructure.
❓ 4. What makes you different from other DAS vendors or monitoring tools?
Our Answer:
Most vendors either install the system or provide monitoring, but not both. We do both, and that gives us a unique perspective.
We know the pain points that happen after installation: missed alarms, lack of visibility, or time-consuming troubleshooting. That’s why PAR™ is designed to make monitoring simple, intuitive, and effective, built by people who understand how these systems actually behave in the field.
❓ 5. What happens if something breaks? Who responds?
Our Answer:
If you’re using PAR™, you’ll get real-time alerts when something goes offline, drops in signal strength, or trips an alarm.
From there, you can either:
- Troubleshoot in-house
- Loop in our Tier 1 NOC for intake and alert coordination
- Escalate to our Tier 2 team for remote diagnostics or on-site dispatch through prepaid Case Packs
The goal is simple: respond before your users notice.
❓ 7. What’s the first step to work with you?
Our Answer:
That depends on your needs:
- For DAS projects → We’ll set up a discovery call, review your RF design (or build one), and outline next steps for coordination, installation, or carrier engagement.
- For monitoring → We’ll walk through what systems you’re using, determine the best connection method (on-site collector, VPN, etc.), and get you set up with PAR™.
Either way, we make it easy to get started, whether it’s one site or 50.
✅ Final Thoughts: Questions Are Good. We’re Here for Them.
We believe asking good questions is a sign of a great partner. Whether you’re just starting a DAS deployment or trying to make sense of what you already have, we’re happy to be a resource.
Got questions we didn’t cover?
📩 Email us at sales@pandotelecom.com or schedule a quick intro call here.
